Flight Booking Policy
The total price displayed includes all applicable taxes and excludes all applicable airport tax or other charges payable at the airport.
You are required to pay the entire amount prior to the confirmation of your booking.
There will be no refund for ‘no-shows’ or any partially unused flights.
Meals, frequent flyer miles and special service requests are on a request basis only and are subject to airline(s) confirmation.
For any information regarding your Frequent Flyer miles, please contact the airline directly.
Kindly ensure that prior to travelling, your passport has a validity of minimum 6 months from the date of travel and that you have the relevant visa and immigration clearance to travel to your destination.
To avail infant fares, an infant must be under 24 months old throughout the entire itinerary you are booking. This includes both destination and return trips. If the infant is 24 months old or above on the return trip, you’ll need to make a separate booking using a child fare.
Infants must be accompanied by an adult of at least 18 years of age.
FlipTrip is not responsible for any schedule change by the airline after issuance of the ticket, but will keep you informed of any changes. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
FlipTrip reserves the right to charge transaction fees for availing any FlipTrip service. FlipTrip further reserves the right to alter any and all fees from time to time, without notice. You shall be liable to pay all applicable charges, fees, duties and taxes for availing any FlipTrip service.
Customers must comply with all the airline’s rules and restrictions on the carriage of pregnant women. Please contact the airline to confirm the airline’s policy. FlipTrip will not be able to process any refund should the airline refuse carriage.
Check-in
Passengers need to check-in at least 3 hours prior to international flight departures, otherwise they will be considered a no-show.
As per the airline rules, the standard check-in time begins 3 hours prior to departure.
Infants must have valid proof-of-age documents showing that the infant is under two years old.
It is your responsibility to carry the appropriate travel documents which includes: a valid passport; visa for your destination; valid transit visa in case you are transiting through a destination that requires you to have a transit visa; and any immigration clearance required by your country. FlipTrip will not be held responsible incase you are denied boarding.
Amendments
FlipTrip can assist you with amendments to most bookings but in some cases you’ll need to contact the airline directly.
Every booking made on FlipTrip is subject to amendment charges levied by the airline, which may vary by flight and booking class.
If you amend your booking, you will be charged the difference in fare (if any), applicable when the amendment is made. However, if the new fare is lower than the original fare, difference in the amount will not be refunded. The rebooking charges as applicable will be collected.
In addition to the airline’s amendment charges, FlipTrip charges an amendment handling fee of AED 50 per passenger.
We’ll collect these charges from you when we make the changes to your travel plans. We’ll also collect the difference in fare (if any), applicable when the amendment is made.
Depending on the airline’s policy, some booked fares may not be amended.
Cancellations
Every booking made on FlipTrip is subject to cancellation charges levied by the airline, which may vary by flight and booking class.
Some booked fares may be non-refundable as per the specific airline’s policy.
In addition to the airline’s cancellation charges, FlipTrip charges a service fee of AED 50 per passenger per journey for all cancellations.
Only cancellation requests made through our customer service email or via telephone shall be entertained. FlipTrip shall not be liable for any cancellation requests made through any other medium including (but not limited to) letter mail, social media, etc.
Online cancellations: We currently do not support online cancellations.
Offline cancellations: We currently only accept cancellation requests through phone or via customer service email.
If your cancellation request is made fewer than 48 hours prior to departure, then you’ll need to contact our customer support team:
If you have done an online or phone check-in (also known as a ‘Web/Tele Check-in’) with the airline, get in touch with the airline for cancellation. FlipTrip will not be able to process the refund and cannot not take any responsibility for cancellations made directly between the passenger or the airline.
For any cancellation made by you, for which a refund is already processed and if it is found that you have in fact used or made changes to the ticket on the same PNR (Passenger Name Record) directly with the airline, FlipTrip reserves the right to debit your original mode of payment against the amount which has been refunded to you.
A non-refundable service fee will be charged for all low-cost airlines such as flydubai, flynas, Air Arabia, Jazeera Airways, IndiGo, SpiceJet, Cebu Pacific Air and Air India Express.
Refunds
It is mandatory to contact FlipTrip for all refunds, as the airline will not be able to refund your tickets booked from www.fliptrip.co
Processing times for cancellation and refund requests vary.
Refund for partially utilized tickets (for eg: only one sector flown & other sector cancelled) may take 25 to 30 working days depending on the airline.
FlipTrip shall refund your booking amount after deducting cancellation charges only after the respective airline or service povider processes your eligible refund.
